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Say less than you think. Remember the way you say things is important.
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Make promises sparingly and keep them faithfully.
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Never miss saying a kind word to or about others.
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Regard everyone you meet as important.
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Be always cheerful: wear a smile.
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Keep an open mind. Discuss, don’t argue.
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Refuse to discuss shortcomings of others.
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Avoid wit and humour at the expense of others.
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Overlook personal attacks on you.
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Cultivate ability to respect the dignity of others.
